Cisco agnet desktop web browser pop6/29/2023 ![]() You cannot go wrong with any of the cobrowsing tools mentioned on this list, as all of them are incredible at what they offer. So there you have it, folks! This was our list of some of the best cobrowsing software out there. With any Fullview Live plan (including the free plan), you also get access to the free tier of Fullview Replays, which allows you to record and rewatch any customer session and see how they use your product or what issues they may have.įullview also offers integrations with customer support and CRM software as well as development and ticketing systems. The cobrowsing experience includes high-quality audio and video, as well as the possibility to highlight or click on elements, submit forms, share other tabs and collaborate online.įullview Live gives access only to the website or app where it is installed, not to the whole desktop, reducing privacy or compliance issues of legacy remote desktop applications. ![]() You can start a session with a user and notify them directly in your app without having to share a link with them. ![]() Our pick as the best cobrowsing solution is Fullview Live.įullview is a platform that offers cobrowsing and session replays and is primarily used by customer support, customer success, product and engineering teams to create better customer experiences.įullview Live is installed on your website or web app, and you can identify your customers and see who is online, idle, or offline. Screen sharing doesn’t provide data masking, allowing agents to see everything displayed on the customer’s screen. Most cobrowsing software comes with a feature called data masking that hides customers’ confidential data (like passwords) during a cobrowsing session. The agent can execute specific actions on the client’s browser (like highlight, annotate, click, fill out forms), helping customers by quickly resolving their queries.Īgents can’t do any actions on the customer’s screen and only provide oral instructions during a screen sharing session.Ĥ. Service reps can see the client’s entire desktop or any notifications that may pop up.ģ. Cobrowsing provides a much more private and secure experience for the customer as the agent can only view the active window of the customer’s browser and nothing else. Agents can quickly connect to the customer’s browsers with the click of a button.īoth the agent and customer must install a 3rd party application like Zoom or Google Meet before they can share their screens.Ģ. Cobrowsing is a more convenient form of visual engagement as it doesn’t require anyone to download any software. ![]() While both co-browsing and screen sharing facilitate visual collaboration, there are significant differences between the two. I know what you are thinking- how is co-browsing any different than screen sharing? ![]()
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